What is customer satisfaction in SAP SRD-CRM-ACC - FDN-Account Management?

SAP Term: customer satisfaction

• Component: SRD-CRM-ACC

• Component Name: FDN-Account Management

• Description: A measure of the degree to which an enterprise meets customer expectations in terms of product quality and customer service. Customer satisfaction leads to increased customer loyalty.

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• Key Concepts: 
  Customer satisfaction is a measure of how well a company meets the needs and expectations of its customers. It is an important metric for businesses to track, as it can help them identify areas where they can improve their products and services. In SAP, customer satisfaction is tracked through the SRD-CRM-ACC FDN-Account Management component. 
  
  How to use it: 
  The SRD-CRM-ACC FDN-Account Management component allows users to track customer satisfaction by collecting customer feedback and analyzing it. This component also provides tools for managing customer accounts, such as creating and managing customer profiles, tracking customer interactions, and managing customer loyalty programs. 
  
  Tips & Tricks: 
  When using the SRD-CRM-ACC FDN-Account Management component to track customer satisfaction, it is important to ensure that the data collected is accurate and up-to-date. Additionally, it is important to regularly review customer feedback in order to identify areas where improvements can be made. 
  
  Related Information: 
  The SRD-CRM-ACC FDN-Account Management component is part of the SAP Customer Relationship Management (CRM) suite of products. Other components of the CRM suite include Sales & Service, Marketing, and Analytics & Insights. Additionally, SAP offers a range of other products and services that can help businesses improve their customer satisfaction levels.