What is activity category in SAP SRD-CRM-ACC - FDN-Account Management?

SAP Term: activity category

• Component: SRD-CRM-ACC

• Component Name: FDN-Account Management

• Description: A category that specifies the business context of an activity type used in Marketing, Sales, and Service. Examples of activity categories for the Appointment activity type are Customer Visit, Meeting, and Product Presentation. Examples of activity categories for the Phone call activity type are Sales Call, Customer Request, and Customer Complaint.

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• Key Concepts: 
  Activity category is a classification of activities in SAP that helps to organize and manage activities. It is used to group activities into categories, such as customer service, sales, marketing, etc. This allows users to quickly identify and access the activities they need. 
  
  How to use it: 
  Activity categories can be used in SAP by creating a new category or selecting an existing one. Once the category is created, users can assign activities to it. This allows users to easily find and access the activities they need. 
  
  Tips & Tricks: 
  When creating activity categories, it is important to consider how they will be used. For example, if the category is for customer service activities, it should include all relevant activities related to customer service. This will make it easier for users to find the activities they need. 
  
  Related Information: 
  Activity categories are part of the SAP SRD-CRM-ACC FDN-Account Management component. This component provides tools and features for managing customer accounts and activities in SAP. It also includes features for creating and managing activity categories.