What is Business Communication Monitoring in SAP SRD-CC-ITS - CRO14-IT SAM?

SAP Term: Business Communication Monitoring

• Component: SRD-CC-ITS

• Component Name: CRO14-IT SAM

• Description: A work center view that allows key users to monitor the communication status of business documents that are sent to, or received from, external systems belonging to business partners using business-to-business B2B communication.

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• Key Concepts: 
  Business Communication Monitoring (BCM) is a component of SAP's Service Request Delivery (SRD) system. It is used to monitor and analyze customer service requests and communications. BCM provides a comprehensive view of customer service requests, allowing users to quickly identify and address issues. It also provides detailed analytics on customer service requests, allowing users to better understand customer needs and improve service delivery.
  
  How to use it: 
  BCM is used to monitor customer service requests and communications. It can be used to track customer service requests, analyze customer feedback, and identify areas for improvement. BCM also provides detailed analytics on customer service requests, allowing users to better understand customer needs and improve service delivery.
  
  Tips & Tricks: 
  When using BCM, it is important to ensure that all customer service requests are tracked accurately. This will help ensure that all customer feedback is captured and analyzed properly. Additionally, it is important to regularly review the analytics provided by BCM in order to identify areas for improvement.
  
  Related Information: 
  BCM is part of the SRD-CC-ITS CRO14-IT SAM system. For more information about this system, please visit the SAP website at https://www.sap.com/products/service-request-delivery-srd-cc-its-cro14-it-sam.html