What is 'support user' in SAP SRD-CC-IAM - CRO09-Identity & Access Management?

support user - Overview

• Component: SRD-CC-IAM

• Component Name: CRO09-Identity & Access Management

• Description: A person who has special access to the system to fix errors, for example, a service person who works in the Service Center or as a business partner.

support user - Details

• 
  Key Concepts: 
  A support user is a type of user in SAP Identity & Access Management (IAM) that is responsible for providing technical support to other users. They have access to all the necessary tools and resources to help troubleshoot any issues that may arise. They are also responsible for maintaining the security of the system by monitoring user activity and ensuring that all users are following the appropriate security protocols.
  
  How to use it: 
  Support users can be created in SAP IAM by an administrator. Once created, they will have access to all the necessary tools and resources to help troubleshoot any issues that may arise. They can also monitor user activity and ensure that all users are following the appropriate security protocols.
  
  Tips & Tricks: 
  It is important to ensure that support users are given the appropriate level of access to the system. Too much access can lead to security risks, while too little access can limit their ability to provide effective support. It is also important to ensure that support users are regularly trained on the latest security protocols and best practices.
  
  Related Information: 
  For more information on SAP IAM, please refer to the official SAP documentation at https://help.sap.com/viewer/product/SAP_IDENTITY_MANAGEMENT/8.0/en-US.