What is 'support user' in SAP CA-ANW - SAP Anywhere?

support user - Overview

• Component: CA-ANW

• Component Name: SAP Anywhere

• Description: User account of an support team member that can log onto the tenant's system after receiving an invitation to check technical issues.

support user - Details

• 
  Key Concepts: 
  A support user is a type of user in SAP Anywhere that has access to all the features and functions of the system. They are typically used by IT personnel or customer service representatives to help troubleshoot and resolve customer issues. 
  
  How to use it: 
  Support users can be created in SAP Anywhere by going to the “Users” tab in the Settings menu. From there, you can select “Create Support User” and enter the necessary information. Once created, the support user will have access to all areas of the system, including customer data, orders, and inventory. 
  
  Tips & Tricks: 
  It is important to note that support users should only be used for troubleshooting and resolving customer issues. They should not be used for any other purpose, such as making changes to customer data or orders. Additionally, it is important to ensure that support users are deleted once they are no longer needed. 
  
  Related Information: 
  For more information on support users in SAP Anywhere, please refer to the official documentation here: https://help.sap.com/viewer/product/SAP_ANYWHERE/en-US/f9f3d7a8b2c14e6f9a7d3c8b2f5e4d1a.html