What is 'escalation task' in SAP SRD-CC-BTM - CRO18-Business Task Management?

escalation task - Overview

• Component: SRD-CC-BTM

• Component Name: CRO18-Business Task Management

• Description: The task created in addition to an original task to involve a more senior employee in a business process.

escalation task - Details

• 
  Key Concepts: 
  An escalation task is a type of task in SAP Business Task Management (SRD-CC-BTM CRO18) that is triggered when a certain condition is met. It is used to alert users of an issue or potential issue that needs to be addressed. 
  
  How to use it: 
  Escalation tasks are created in the SAP Business Task Management system. They can be set up to trigger when a certain condition is met, such as when a deadline is missed or when a certain amount of time has passed without action. Once the condition is met, the task will be triggered and an alert will be sent to the user. 
  
  Tips & Tricks: 
  When setting up an escalation task, it is important to make sure that the conditions are set correctly so that the task will be triggered at the right time. It is also important to make sure that the alert message is clear and concise so that users know what action needs to be taken. 
  
  Related Information: 
  For more information on SAP Business Task Management, please visit the SAP website at https://www.sap.com/products/business-task-management.html.