What is customer success manager in SAP SAP-LEGAL - Global Field Legal?

SAP Term: customer success manager

• Component: SAP-LEGAL

• Component Name: Global Field Legal

• Description: A specific SAP customer representative that is assigned as primary contact for ongoing management, provides support case oversight, technical guidance and mentorship.

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• Key Concepts: 
  A Customer Success Manager (CSM) is a role within SAP-LEGAL Global Field Legal that is responsible for ensuring customer satisfaction and success with SAP products and services. The CSM works closely with customers to understand their needs and objectives, and then develops strategies to help them achieve their goals. The CSM also provides ongoing support and guidance to ensure that customers are getting the most out of their SAP products and services. 
  
  How to use it: 
  The CSM is the primary point of contact for customers, providing them with personalized support and guidance. The CSM works with customers to understand their needs and objectives, and then develops strategies to help them achieve their goals. The CSM also provides ongoing support and guidance to ensure that customers are getting the most out of their SAP products and services. 
  
  Tips & Tricks: 
  The CSM should be proactive in engaging with customers, providing them with timely updates on product developments, new features, and other relevant information. Additionally, the CSM should be available to answer any questions or concerns that customers may have about their SAP products or services. 
  
  Related Information: 
  The Customer Success Manager role is part of the larger SAP-LEGAL Global Field Legal team, which is responsible for providing legal advice and guidance on a variety of topics related to SAP products and services. Additionally, the team provides support for customer inquiries related to legal matters such as contracts, compliance, data privacy, intellectual property rights, etc.