What is call history in SAP PM - Plant Maintenance?

SAP Term: call history

• Component: PM

• Component Name: Plant Maintenance

• Description: An overview of the calls generated for a maintenance plan by the scheduling function. The call history contains information on: Due date Due maintenance package Scheduling call type Status Call date Actual variance

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• Key Concepts: 
  Call History is a feature in SAP Plant Maintenance (PM) that allows users to view and manage all service calls and requests related to a particular piece of equipment. It stores information about the service call, such as the date, time, and type of service requested, as well as the technician who performed the work. This feature helps users keep track of all service calls and requests related to a particular piece of equipment.
  
  How to use it: 
  To access the Call History feature in SAP PM, users must first log into their SAP system. Once logged in, they can navigate to the Plant Maintenance module and select the “Call History” option from the menu. This will open up a list of all service calls and requests related to a particular piece of equipment. Users can then view details about each call, such as the date, time, type of service requested, and technician who performed the work. 
  
  Tips & Tricks: 
  When viewing the Call History for a particular piece of equipment, users can filter the list by date range or technician name to quickly find specific calls or requests. Additionally, users can also export the list of calls to an Excel spreadsheet for further analysis or reporting purposes. 
  
  Related Information: 
  The Call History feature in SAP PM is closely related to other features such as Equipment Master Data and Service Orders. Equipment Master Data stores information about a particular piece of equipment, such as its location and maintenance history. Service Orders are used to create and manage service requests for a particular piece of equipment.