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Key Concepts: Lost sales percentage is a metric used in SAP's SmartOps (MA-SMOPS) module to measure the amount of lost sales due to stock-outs. It is calculated by dividing the total number of lost sales by the total number of potential sales. This metric helps businesses identify areas where they are losing potential revenue due to stock-outs and can be used to inform decisions about inventory management. How to use it: The lost sales percentage metric can be used to identify areas where stock-outs are occurring and where potential revenue is being lost. This metric can be used to inform decisions about inventory management, such as increasing stock levels or improving forecasting accuracy. It can also be used to compare performance across different locations or products. Tips & Tricks: When using the lost sales percentage metric, it is important to consider other factors that may be influencing the results, such as seasonality or changes in demand. Additionally, it is important to consider the cost of increasing inventory levels when making decisions based on this metric. Related Information: The lost sales percentage metric is closely related to other metrics such as service level and fill rate. These metrics can be used together to gain a more comprehensive understanding of inventory performance and help inform decisions about inventory management.