What is 'private message' in SAP LOD-CRM-SEOD - Service OnDemand?

private message - Overview

• Component: LOD-CRM-SEOD

• Component Name: Service OnDemand

• Description: A response sent directly to an individual rather than posted to a social media channel.

private message - Details

• 
  Key Concepts: 
  Private message is a feature of the LOD-CRM-SEOD Service OnDemand component of SAP. It allows users to send and receive messages securely and privately within the system. Messages are encrypted and stored in a secure database, ensuring that only the intended recipient can view them. 
  
  How to use it: 
  To use private message, users must first log into the LOD-CRM-SEOD Service OnDemand component of SAP. Once logged in, users can click on the “Messages” tab to access their private messages. From there, they can compose a new message or view existing messages. 
  
  Tips & Tricks: 
  When sending a private message, it is important to remember that only the intended recipient will be able to view it. Therefore, it is important to double-check the recipient’s name before sending the message. Additionally, users should be aware that private messages are stored in a secure database and cannot be deleted once sent. 
  
  Related Information: 
  For more information about private messages in SAP, users can refer to the official SAP documentation or contact their system administrator for assistance.