What is 'crowd weight' in SAP LOD-CRM-SEOD - Service OnDemand?

crowd weight - Overview

• Component: LOD-CRM-SEOD

• Component Name: Service OnDemand

• Description: The collective opinion and influence of the crowd associated with a social media message. One of the values used to prioritize incoming social media messages.

crowd weight - Details

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  Key Concepts: 
  Crowd weight is a feature of the SAP Service OnDemand component of the SAP Customer Relationship Management (CRM) suite. It is a measure of the collective opinion of a group of people, and is used to determine the relevance of search results. 
  
  How to use it: 
  Crowd weight is used to rank search results in order of relevance. It takes into account the collective opinion of a group of people, and assigns a score to each result based on how many people have interacted with it. The higher the score, the more relevant the result is considered to be. 
  
  Tips & Tricks: 
  When using crowd weight, it is important to remember that it is only one factor in determining relevance. Other factors such as content quality and user engagement should also be taken into account when evaluating search results. 
  
  Related Information: 
  Crowd weight is part of the SAP Service OnDemand component of the SAP Customer Relationship Management (CRM) suite. It can be used in conjunction with other features such as natural language processing and machine learning to provide more accurate search results.