What is 'broadcast message' in SAP LOD-CRM-SEOD - Service OnDemand?

broadcast message - Overview

• Component: LOD-CRM-SEOD

• Component Name: Service OnDemand

• Description: An outbound social media message sent to a specific social media channel. Broadcast messages are not associated with any inbound social media message.

broadcast message - Details

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  Key Concepts: 
  A broadcast message is a type of communication in SAP Service OnDemand that allows users to send messages to multiple recipients at once. It is a way to quickly and easily communicate with a large group of people. Broadcast messages can be sent to any user or group of users, including customers, partners, and employees. 
  
  How to use it: 
  To send a broadcast message in SAP Service OnDemand, first select the recipients from the list of users or groups. Then enter the message in the text box and click “Send”. The message will be sent to all selected recipients. 
  
  Tips & Tricks: 
  When sending a broadcast message, it is important to make sure that the message is clear and concise. It is also important to make sure that the message is relevant to all recipients. This will help ensure that the message is read and understood by all recipients. 
  
  Related Information: 
  Broadcast messages are just one of many communication tools available in SAP Service OnDemand. Other communication tools include email, chat, and discussion forums.