What is broadcast message theme in SAP CRM-IC - Interaction Center WebClient?

SAP Term: broadcast message theme

• Component: CRM-IC

• Component Name: Interaction Center WebClient

• Description: A group of settings, including font style and font color, that are defined in Customizing and affect the appearance of broadcast messages on the screens of IC agents. IC managers can select any of the defined themes when sending broadcast messages to IC agents.

Smart SAP Assistant

• Key Concepts: 
  Broadcast message themes are a feature of the CRM-IC Interaction Center WebClient that allow users to send messages to multiple contacts at once. The messages can be sent via email, SMS, or other communication channels. The broadcast message theme allows users to create a template for the message, which can then be customized for each contact. 
  
  How to use it: 
  To use the broadcast message theme feature, users must first create a template for the message. This template can include text, images, and other content. Once the template is created, users can select which contacts they want to send the message to. They can then customize the message for each contact by adding personalization tags or changing the content of the message. 
  
  Tips & Tricks: 
  When creating a broadcast message theme, it is important to make sure that all of the content is relevant and appropriate for each contact. Additionally, it is important to make sure that all of the personalization tags are correctly formatted so that they are properly displayed in the message. 
  
  Related Information: 
  The broadcast message theme feature is part of the CRM-IC Interaction Center WebClient. For more information about this feature and how to use it, please refer to the official SAP documentation.