1. SAP Glossary
  2. SAP Hybris Cloud for Customer
  3. visit recommendation score


What is visit recommendation score in SAP LOD-CRM-C4C - SAP Hybris Cloud for Customer?


SAP Term: visit recommendation score


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  • Key Concepts: 
    Visit recommendation score is a feature of SAP Hybris Cloud for Customer (LOD-CRM-C4C) that helps sales representatives prioritize their visits to customers. It uses predictive analytics to generate a score for each customer based on their likelihood of making a purchase. The higher the score, the more likely the customer is to make a purchase. 
    
    How to use it: 
    To use the visit recommendation score, sales representatives must first log into their SAP Hybris Cloud for Customer account. Once logged in, they can access the visit recommendation score feature by navigating to the “Analytics” tab. From there, they can view the scores for each customer and prioritize their visits accordingly. 
    
    Tips & Tricks: 
    When using the visit recommendation score feature, it is important to remember that it is only an estimate of a customer’s likelihood of making a purchase. It should not be used as a substitute for personal interaction with customers. Additionally, sales representatives should take into account other factors such as customer loyalty and past purchases when deciding which customers to prioritize. 
    
    Related Information: 
    For more information about the visit recommendation score feature, please refer to the SAP Hybris Cloud for Customer documentation. Additionally, there are several online resources available that provide tips and tricks for using this feature effectively.
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