What is 'engagement map' in SAP LOD-CRM-C4C - SAP Hybris Cloud for Customer?

engagement map - Overview

• Component: LOD-CRM-C4C

• Component Name: SAP Hybris Cloud for Customer

• Description: A visual representation of a store layout to assist sales representatives in completing their tasks.

engagement map - Details

• 
  Key Concepts: 
  Engagement Map is a feature of SAP Hybris Cloud for Customer (C4C) that allows users to visualize customer interactions and engagements. It provides a graphical representation of customer data, such as customer profiles, contact information, and sales activities. This helps users to quickly identify customer needs and opportunities, as well as to track customer engagement over time. 
  
  How to use it: 
  To use the Engagement Map, users must first create a customer profile in C4C. Once the profile is created, users can then add contact information, sales activities, and other relevant data to the profile. The Engagement Map will then generate a graphical representation of the customer data, which can be used to identify customer needs and opportunities. 
  
  Tips & Tricks: 
  When creating a customer profile in C4C, it is important to include as much detail as possible. This will ensure that the Engagement Map is able to generate an accurate representation of the customer data. Additionally, users should regularly update the customer profile with new information in order to keep the Engagement Map up-to-date. 
  
  Related Information: 
  For more information on using the Engagement Map in SAP Hybris Cloud for Customer (C4C), please refer to the official SAP documentation here: https://help.sap.com/viewer/product/SAP_HYBRIS_CLOUD_FOR_CUSTOMER/1711/en-US/f3d7f9a8b2c14e6f9a7d3c8b2f5e6d1a.html