What is 'external participant' in SAP IS-U-CS - Customer Service?

external participant - Overview

• Component: IS-U-CS

• Component Name: Customer Service

• Description: External participant in the loyalty program. An external participant is a company which has reached an agreement with the organizer to grant and administer points in the loyalty program. The external participant is also a business partner in the R/3 system.

external participant - Details

• 
  Key Concepts: 
  External participants are entities that are not part of the SAP system but are involved in the customer service process. Examples of external participants include utility companies, service providers, and other third-party organizations. 
  
  How to use it: 
  In the IS-U-CS Customer Service component, external participants can be used to manage customer service processes. This includes creating and managing customer accounts, tracking customer service requests, and managing customer billing. 
  
  Tips & Tricks: 
  When setting up external participants in the IS-U-CS Customer Service component, it is important to ensure that all necessary information is entered correctly. This includes contact information, billing information, and any other relevant data. 
  
  Related Information: 
  For more information on setting up external participants in the IS-U-CS Customer Service component, please refer to the SAP Help documentation.