What is 'resolution' in SAP IS-TMA-ITC - SAP Intelligent Trade Claims Management?

resolution - Overview

• Component: IS-TMA-ITC

• Component Name: SAP Intelligent Trade Claims Management

• Description: A log tracking the status changes of a claim over time.

resolution - Details

• 
  Key Concepts: 
  Resolution in SAP Intelligent Trade Claims Management (IS-TMA-ITC) is the process of resolving a claim. It involves assessing the claim, determining the cause of the issue, and taking corrective action to resolve it. The resolution process can involve both internal and external stakeholders, such as customers, suppliers, and other third parties. 
  
  How to use it: 
  The resolution process begins with the claim being submitted to SAP Intelligent Trade Claims Management. The system then assesses the claim and determines the cause of the issue. Once the cause is identified, corrective action is taken to resolve the issue. This may involve contacting customers or suppliers, or other third parties, to resolve the issue. 
  
  Tips & Tricks: 
  When resolving a claim in SAP Intelligent Trade Claims Management, it is important to ensure that all stakeholders are kept informed throughout the process. This will help ensure that all parties are aware of any changes or updates that may be necessary to resolve the issue. Additionally, it is important to document all steps taken during the resolution process so that any future claims can be resolved more quickly and efficiently. 
  
  Related Information: 
  For more information on resolution in SAP Intelligent Trade Claims Management, please refer to the official SAP documentation at https://help.sap.com/viewer/product/SAP_ITCM/1.0/en-US.