What is resolution in SAP CRM-CLA - Claims Management?

SAP Term: resolution

• Component: CRM-CLA

• Component Name: Claims Management

• Description: In this assignment block, you carry out all relevant claims-related activities. For example, you can assign marketing projects, funds, prepayments or amounts to the claim.

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• Key Concepts: 
  Resolution in SAP CRM-CLA Claims Management is the process of resolving customer complaints and disputes. It involves analyzing customer feedback, identifying the root cause of the issue, and taking corrective action to resolve the issue. Resolution also includes providing feedback to customers on the resolution process and any changes that have been made. 
  
  How to use it: 
  In SAP CRM-CLA Claims Management, resolution is initiated by creating a claim record for each customer complaint or dispute. The claim record contains all relevant information about the complaint or dispute, including customer contact information, product details, and any other relevant information. Once the claim record is created, a resolution process is initiated. This process involves analyzing customer feedback, identifying the root cause of the issue, and taking corrective action to resolve the issue. 
  
  Tips & Tricks: 
  When resolving customer complaints and disputes in SAP CRM-CLA Claims Management, it is important to ensure that all relevant information is captured in the claim record. This includes customer contact information, product details, and any other relevant information. Additionally, it is important to ensure that corrective action is taken in a timely manner to ensure customer satisfaction. 
  
  Related Information: 
  For more information on resolution in SAP CRM-CLA Claims Management, please refer to the official SAP documentation at https://help.sap.com/viewer/product/CRM_CLA/7.0/en-US.