What is dispute case in SAP IS-TMA-ITC - SAP Intelligent Trade Claims Management?

SAP Term: dispute case

• Component: IS-TMA-ITC

• Component Name: SAP Intelligent Trade Claims Management

• Description: A means of managing open accounts receivable items. The dispute case contains information related to disputed items between a customer and a manufacturer.

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• Key Concepts: 
  A dispute case in SAP Intelligent Trade Claims Management (IS-TMA-ITC) is a claim that is created when a customer has an issue with a product or service they have purchased. The dispute case is used to track the progress of the claim and to ensure that the customer receives a satisfactory resolution. 
  
  How to use it: 
  In order to create a dispute case, the customer must first contact the company and provide details about their issue. The company will then create a dispute case in SAP Intelligent Trade Claims Management and assign it to an appropriate team member. The team member will then investigate the issue and work with the customer to resolve it. 
  
  Tips & Tricks: 
  When creating a dispute case, it is important to provide as much detail as possible about the issue. This will help the team member assigned to the case quickly identify and resolve the issue. Additionally, it is important to keep track of all communication between the customer and the company in order to ensure that all parties are on the same page. 
  
  Related Information: 
  SAP Intelligent Trade Claims Management (IS-TMA-ITC) is part of SAP’s suite of enterprise resource planning (ERP) solutions. It provides companies with an efficient way to manage customer disputes and ensure that customers receive satisfactory resolutions. Additionally, SAP Intelligent Trade Claims Management can be integrated with other SAP solutions such as SAP Customer Relationship Management (CRM) and SAP Supply Chain Management (SCM).