What is dispute case in SAP FIN-FSCM-DM - Dispute Management?

SAP Term: dispute case

• Component: FIN-FSCM-DM

• Component Name: Dispute Management

• Description: Describes and supports the resolution process for receivables-related disputes with a business partner. A dispute case can arise in the following cases, for example: Underpayment Outstanding payment Payment that cannot be assigned

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• Key Concepts: 
  A dispute case is a process in SAP's Dispute Management component of the Financial Supply Chain Management (FIN-FSCM-DM) module. It is used to manage customer disputes and claims related to invoices, payments, and other financial transactions. The dispute case process allows users to track and manage disputes from initial notification to resolution. 
  
  How to use it: 
  The dispute case process begins with the creation of a dispute case in the system. This is done by entering the relevant information such as customer name, invoice number, and dispute reason. Once the dispute case is created, users can assign tasks to relevant personnel, track progress, and update the status of the dispute. The dispute case can then be closed once it is resolved. 
  
  Tips & Tricks: 
  It is important to ensure that all relevant information is entered into the system when creating a dispute case. This will help ensure that all parties involved have access to the same information and can work together to resolve the dispute quickly and efficiently. 
  
  Related Information: 
  The FIN-FSCM-DM Dispute Management module also includes features such as automated notifications, workflow management, and reporting capabilities. These features can help streamline the dispute resolution process and ensure that disputes are resolved in a timely manner.