What is 'contact log' in SAP IS-T - SAP for Telecommunications?

contact log - Overview

• Component: IS-T

• Component Name: SAP for Telecommunications

• Description: Industry Solution - Telecommunications List that is automatically updated with historical and planned customer contacts. It can be accessed online in a structured form via the user interface CIC = Customer Interaction Center. Forms part of the IST-CS component Customer Service.

contact log - Details

• 
  Key Concepts: 
  Contact log is a component of the IS-T SAP for Telecommunications. It is a tool used to store and manage customer contact information. It allows users to store customer contact information such as name, address, phone number, email address, and other relevant data. This data can then be used to track customer interactions and provide better customer service. 
  
  How to use it: 
  The contact log can be accessed through the SAP system. Once logged in, users can enter customer contact information into the system. This information can then be used to track customer interactions and provide better customer service. Additionally, users can search for existing contacts in the system and view their contact information. 
  
  Tips & Tricks: 
  When entering customer contact information into the system, it is important to ensure that all data is accurate and up-to-date. Additionally, it is important to keep track of any changes in customer contact information so that the system remains up-to-date. 
  
  Related Information: 
  The contact log is part of the IS-T SAP for Telecommunications suite of tools. Other components of this suite include call routing, billing, and reporting tools. Additionally, there are other SAP tools available that can be used to manage customer contact information such as CRM and ERP systems.