What is return options in SAP (IS-IRM - SAP Intelligent Returns Management)?

SAP Term: return options

• Component: IS-IRM

• Component Name: SAP Intelligent Returns Management

• Description: A KPI indicating the number or the percentage of each return option chosen for returning the items.

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• Key Concepts: 
  Return options are a feature of SAP Intelligent Returns Management (IS-IRM). This feature allows customers to return products to the supplier in a variety of ways, such as returning the product to the supplier’s warehouse, returning it to a store, or exchanging it for a different product. The return options feature also allows customers to track their returns and view their return history. 
  
  How to use it: 
  To use the return options feature, customers must first log into their SAP Intelligent Returns Management account. Once logged in, they can select the product they wish to return and choose from the available return options. Customers can then enter their return information and submit their return request. 
  
  Tips & Tricks: 
  When returning a product, customers should make sure that they have all of the necessary information ready before submitting their return request. This includes the product’s serial number, purchase date, and any other relevant information. Additionally, customers should make sure that they are aware of any applicable return policies before submitting their request. 
  
  Related Information: 
  For more information about SAP Intelligent Returns Management and its features, please visit the SAP website at https://www.sap.com/products/intelligent-returns-management.html.