What is return in SAP IS-IRM - SAP Intelligent Returns Management?

SAP Term: return

• Component: IS-IRM

• Component Name: SAP Intelligent Returns Management

• Description: A process where a consumer brings back items they purchased to the seller for a refund or an exchange.

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• Key Concepts: 
  Return is a process in which a customer sends back a product to the seller for various reasons such as dissatisfaction, defect, or wrong item. In SAP Intelligent Returns Management (IS-IRM), return is managed through a digital platform that allows customers to initiate returns, track their progress, and receive refunds. 
  
  How to use it: 
  In IS-IRM, customers can initiate returns by entering their order number and product details. The system then generates a return label that can be printed and attached to the package. Once the package is shipped, customers can track its progress in real-time. Upon receipt of the package, the system will process the return and issue a refund. 
  
  Tips & Tricks: 
  It is important to ensure that all return packages are properly labeled and tracked in order to avoid delays in processing. Additionally, customers should be aware of any return policies or restrictions that may apply to their order. 
  
  Related Information: 
  SAP Intelligent Returns Management (IS-IRM) is part of SAP’s suite of digital solutions for customer service and support. It is designed to streamline the returns process and provide customers with an easy and efficient way to manage their returns.