What is item holding time by customer in SAP IS-IRM - SAP Intelligent Returns Management?

SAP Term: item holding time by customer

• Component: IS-IRM

• Component Name: SAP Intelligent Returns Management

• Description: A KPI indicating the length of time between when a customer purchases an item and when they initiate its return.

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• Key Concepts: 
  Item Holding Time by Customer is a feature of SAP Intelligent Returns Management (IS-IRM) that allows customers to reserve an item for a certain period of time. This feature helps to ensure that customers have enough time to decide whether they want to keep the item or return it. 
  
  How to use it: 
  To use Item Holding Time by Customer, customers must first select the item they wish to reserve. They can then specify the length of time they would like to reserve the item for. Once the reservation is complete, the customer will be notified when their reservation expires. 
  
  Tips & Tricks: 
  It is important to note that Item Holding Time by Customer is only available for certain items. Customers should check with their retailer before reserving an item to make sure that it is eligible for this feature. 
  
  Related Information: 
  Item Holding Time by Customer is just one of many features available in SAP Intelligent Returns Management (IS-IRM). Other features include Return Authorization, Return Label Generation, and Return Status Tracking.