What is phone call overwiev in SAP IS-BEV - SAP Beverage?

SAP Term: phone call overwiev

• Component: IS-BEV

• Component Name: SAP Beverage

• Description: Statistical analysis of the selected sales activities and the orders resulting from them.

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• Key Concepts: 
  Phone call overview is a feature of the IS-BEV SAP Beverage Industry Solution. It allows users to view and manage all incoming and outgoing calls related to their business. This includes calls from customers, suppliers, and other stakeholders. The feature also provides detailed information about each call, such as the caller's name, contact information, and the duration of the call. 
  
  How to use it: 
  To use the phone call overview feature, users must first log into their IS-BEV account. Once logged in, they can access the phone call overview page by clicking on the “Phone Call Overview” tab in the navigation bar. From there, they can view a list of all incoming and outgoing calls related to their business. They can also filter the list by date range or by specific caller information. 
  
  Tips & Tricks: 
  When using the phone call overview feature, it is important to keep track of all incoming and outgoing calls. This will help users stay organized and ensure that they are responding to all customer inquiries in a timely manner. Additionally, users should take advantage of the filtering options available to quickly find specific calls or callers. 
  
  Related Information: 
  The IS-BEV SAP Beverage Industry Solution also includes other features such as customer relationship management (CRM), order management, and inventory management. These features can be used in conjunction with the phone call overview feature to provide a comprehensive view of customer interactions and business operations.