What is field force employee in SAP ICM - Incentive and Commission Management (ICM)?

SAP Term: field force employee

• Component: ICM

• Component Name: Incentive and Commission Management (ICM)

• Description: Incentive and Commission Management A salaried employee who works in the field. These employees can be agents, specialists, claim inspectors or field force managers. They normally receive a fixed salary, as well as additional profit- related remuneration, a holiday bonus, ordinary expenses and travel expenses.

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• Key Concepts: 
  A field force employee is a type of salesperson who works outside of the office, typically in the field. They are responsible for selling products and services to customers, as well as providing customer service and support. Field force employees are often employed by companies that have a large sales force, such as pharmaceutical companies or telecommunications companies. 
  
  How to use it: 
  In SAP ICM Incentive and Commission Management (ICM), field force employees can be managed and tracked using the ICM system. The system allows companies to track sales performance, commission payments, and other related activities for their field force employees. It also provides tools for managing incentive programs, such as bonus payments or rewards for meeting sales goals. 
  
  Tips & Tricks: 
  When setting up an incentive program for field force employees, it is important to consider the type of incentives that will be offered. For example, some companies may offer cash bonuses or rewards for meeting certain sales goals, while others may offer non-cash incentives such as gift cards or travel vouchers. It is also important to consider the frequency of payments and how they will be tracked in the ICM system. 
  
  Related Information: 
  In addition to managing field force employees in SAP ICM Incentive and Commission Management (ICM), the system can also be used to manage other types of sales personnel, such as inside sales representatives or telemarketers. The system can also be used to track customer orders and manage customer relationships.