What is channel model in SAP FS-PM - Policy Management?

SAP Term: channel model

• Component: FS-PM

• Component Name: Policy Management

• Description: Houses the data structures that represent internal data externally. The internal data is formatted for display on the user interface through the channel model.

Smart SAP Assistant

• Key Concepts: 
  The channel model in SAP FS-PM Policy Management is a way of organizing and managing the different channels through which customers can access and interact with an organization. It allows for the creation of different channels, such as web, mobile, and in-person, and the assignment of different roles and responsibilities to each channel. This helps to ensure that customers have a consistent experience across all channels. 
  
  How to use it: 
  The channel model in SAP FS-PM Policy Management can be used to create and manage different channels for customer interaction. This includes creating different roles and responsibilities for each channel, such as customer service representatives, sales representatives, and technical support personnel. Additionally, the channel model can be used to set up different rules and policies for each channel, such as customer service policies or sales policies. 
  
  Tips & Tricks: 
  When setting up the channel model in SAP FS-PM Policy Management, it is important to consider how customers will interact with each channel. For example, if customers are more likely to use the web or mobile channels, then those channels should be given more attention when setting up the model. Additionally, it is important to ensure that all channels are properly integrated so that customers have a consistent experience across all channels. 
  
  Related Information: 
  For more information on the channel model in SAP FS-PM Policy Management, please refer to the official SAP documentation at https://help.sap.com/viewer/product/FS_PM_POLICY_MANAGEMENT/latest/en-US.