What is 'suspense entry' in SAP FS-CM - Claims Management?

suspense entry - Overview

• Component: FS-CM

• Component Name: Claims Management

• Description: Status of an internal claim type, a policy product, or a benefit type tree. When you change an internal claim type or a policy product, or benefit type tree, or create a new one, the system creates a suspense entry. You have to activate this suspense entry of the internal claim type before you can use the internal claim type.

suspense entry - Details

• 
  Key Concepts: 
  Suspense entry is a feature in SAP FS-CM Claims Management that allows users to temporarily store an open item in the system. This feature is useful when the user needs to wait for additional information before they can complete the transaction. The suspense entry can be used to store the open item until the user has all the necessary information to complete the transaction. 
  
  How to use it: 
  To use the suspense entry feature, the user must first create a new open item in SAP FS-CM Claims Management. Once the open item is created, the user can select the “Suspense Entry” option from the menu. This will store the open item in a temporary location until the user has all of the necessary information to complete the transaction. 
  
  Tips & Tricks: 
  When using suspense entries, it is important to remember that they are only temporary and should not be used as a permanent storage solution. Suspense entries should only be used when additional information is needed before completing a transaction. 
  
  Related Information: 
  For more information on how to use suspense entries in SAP FS-CM Claims Management, please refer to SAP’s official documentation on the topic.