What is care guide in SAP EPM-DFA-PRC - CareCircles?

SAP Term: care guide

• Component: EPM-DFA-PRC

• Component Name: CareCircles

• Description: A collection of care strategies. Each care guide targets a specific medical condition.

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• Key Concepts: 
  Care guide is a component of SAP's Enterprise Performance Management (EPM) suite of products. It is part of the Digital Financial Assistance (DFA) module and is known as CareCircles. Care guide helps organizations to manage their care processes and provide better customer service. It provides a comprehensive view of customer care activities, enabling organizations to track and monitor customer interactions, identify areas for improvement, and take corrective action. 
  
  How to use it: 
  Care guide can be used to create and manage customer care processes. It allows users to define customer care activities, assign tasks to team members, track progress, and measure performance. It also provides a centralized view of customer interactions, enabling users to quickly identify areas for improvement and take corrective action. 
  
  Tips & Tricks: 
  When using Care guide, it is important to ensure that all customer care activities are properly documented and tracked. This will help ensure that all customer interactions are properly managed and that any issues are addressed in a timely manner. Additionally, it is important to regularly review the performance of the customer care team to ensure that they are meeting their goals and providing the best possible service. 
  
  Related Information: 
  For more information on Care guide, please visit the SAP website at https://www.sap.com/products/epm-dfa-carecircles.html. Additionally, there are several online resources available that provide detailed information on how to use Care guide effectively.