What is care manager in SAP CRM-CEC - Collaborative E-Care Management?

SAP Term: care manager

• Component: CRM-CEC

• Component Name: Collaborative E-Care Management

• Description: An employee of the organization administering the care program who assesses care program members and facilitates collaboration between members and their care team to determine health and wellness concerns, appropriate care plan goals, and tasks. The care manager also monitors progress and outcomes over time, working with members and the care team to revise and update the plan as required.

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• Key Concepts: 
  Care Manager is a component of the Collaborative E-Care Management (CRM-CEC) module in SAP. It is a tool that helps organizations manage customer care processes and activities. It provides a comprehensive view of customer care activities, including customer service requests, customer service cases, and customer service incidents. It also provides a platform for collaboration between customer service representatives and other stakeholders in the organization. 
  
  How to use it: 
  Care Manager can be used to manage customer care processes and activities. It provides a comprehensive view of customer care activities, including customer service requests, customer service cases, and customer service incidents. It also provides a platform for collaboration between customer service representatives and other stakeholders in the organization. Care Manager can be used to track customer service requests, monitor customer service cases, and manage customer service incidents. 
  
  Tips & Tricks: 
  When using Care Manager, it is important to ensure that all stakeholders are aware of the process and are able to collaborate effectively. Additionally, it is important to ensure that all customer service requests are tracked accurately and that all customer service cases are monitored closely. Finally, it is important to ensure that all customer service incidents are managed properly. 
  
  Related Information: 
  For more information about Care Manager, please refer to the SAP Help Portal or contact your SAP representative. Additionally, there are several online resources available that provide detailed information about Care Manager and how to use it effectively.