What is substitution in SAP EP-KM - Knowledge Management and Collaboration?

SAP Term: substitution

• Component: EP-KM

• Component Name: Knowledge Management and Collaboration

• Description: Management of tasks in the Universal Worklist for another user. Substitution rules specify the users who are can receive and process the tasks of the absent user.

Smart SAP Assistant

• Key Concepts: 
  Substitution is a feature of the SAP Enterprise Portal Knowledge Management and Collaboration (EP-KM) component. It allows users to assign a substitute to take over their tasks and responsibilities in the event of an absence. The substitute can be assigned for a specific period of time or for an indefinite period. 
  
  How to use it: 
  To assign a substitute, the user must first create a substitution rule in the EP-KM component. This rule defines the conditions under which the substitution will take effect, such as the start and end dates, the type of tasks that will be taken over by the substitute, and any other relevant information. Once the rule is created, the user can then assign a substitute to take over their tasks and responsibilities. 
  
  Tips & Tricks: 
  It is important to ensure that the substitute is familiar with the tasks they are taking over. It is also important to ensure that all relevant information is communicated to the substitute before they begin their duties. 
  
  Related Information: 
  Substitution is a useful feature for organizations that need to ensure continuity of operations in the event of an absence. It can also be used to provide additional support during peak periods or when additional resources are needed.