What is substitution in SAP SRD-CC-BTM - CRO18-Business Task Management?

SAP Term: substitution

• Component: SRD-CC-BTM

• Component Name: CRO18-Business Task Management

• Description: A situation where one employee temporarily takes over the work of another user.

Smart SAP Assistant

• Key Concepts: 
  Substitution is a feature in SAP Business Task Management (SRD-CC-BTM CRO18) that allows users to assign tasks to other users. This feature is useful when a user is unable to complete a task due to unavailability or other reasons. The substitute user can then take over the task and complete it on behalf of the original user. 
  
  How to use it: 
  To use the substitution feature, the user must first select the task they wish to assign to another user. Then, they must select the “Substitute” option from the task menu. This will open a window where the user can select the substitute user from a list of available users. Once the substitute user is selected, they will be assigned the task and will be able to complete it on behalf of the original user. 
  
  Tips & Tricks: 
  When assigning tasks to substitute users, it is important to ensure that they have all of the necessary information and resources needed to complete the task. It is also important to communicate with them regularly so that they are aware of any changes or updates that may affect their ability to complete the task. 
  
  Related Information: 
  For more information about substitution in SAP Business Task Management (SRD-CC-BTM CRO18), please refer to the official SAP documentation. Additionally, there are many online tutorials and videos available that provide step-by-step instructions on how to use this feature.