What is reminder scripting in SAP CS - Customer Service?

SAP Term: reminder scripting

• Component: CS

• Component Name: Customer Service

• Description: Guidelines that appear when certain activities occur. They provide basic instructions and reminders to support the agent.

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  Key Concepts: 
  Reminder scripting is a feature of SAP Customer Service (CS) that allows users to create automated reminders for customer service tasks. It enables users to set up reminders for tasks such as follow-up calls, customer service surveys, and other customer service activities. The reminders can be sent via email, SMS, or other communication channels. 
  
  How to use it: 
  To use reminder scripting in SAP CS, users must first create a script that defines the parameters of the reminder. This includes the type of reminder (email, SMS, etc.), the frequency of the reminder, and any additional information that should be included in the reminder. Once the script is created, it can be scheduled to run at regular intervals or triggered by certain events. 
  
  Tips & Tricks: 
  When creating a reminder script, it is important to consider the customer’s preferences and needs. For example, if a customer prefers to receive reminders via SMS, then the script should be configured to send reminders via SMS. Additionally, it is important to ensure that the frequency of the reminders is appropriate for the customer’s needs. 
  
  Related Information: 
  For more information on reminder scripting in SAP CS, please refer to the SAP Help Portal or contact your local SAP representative.