What is reminder scripting in SAP CRM-CIC - Interaction Center WinClient?

SAP Term: reminder scripting

• Component: CRM-CIC

• Component Name: Interaction Center WinClient

• Description: A function that triggers a message to appear on agents' screens when certain events occur in the system. Managers can use this function to send messages to their agents, reminding them of certain promotions or company policies. System events trigger these messages to appear on agents' screens. &EXAMPLE& A travel agency currently has a promotion that offers a 10% discount for flights to Hawaii. Each time an agent confirms a customer system event, a text prompting the agent to mention this promotion appears on the agent's screen.

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• Key Concepts: 
  Reminder scripting is a feature of the CRM-CIC Interaction Center WinClient that allows users to create scripts for automated reminders. These scripts can be used to remind customers of upcoming appointments, payments, or other important events. The scripts can be customized to include specific information such as customer name, appointment date, and payment amount. 
  
  How to use it: 
  To use reminder scripting, users must first create a script in the CRM-CIC Interaction Center WinClient. This script should include the necessary information for the reminder, such as customer name, appointment date, and payment amount. Once the script is created, it can be scheduled to run at a specific time or on a recurring basis. 
  
  Tips & Tricks: 
  When creating a reminder script, it is important to make sure that all of the necessary information is included. This will ensure that the reminder is sent out with all of the necessary details. Additionally, it is important to test the script before scheduling it to run. This will ensure that the script is working properly and that all of the necessary information is included in the reminder. 
  
  Related Information: 
  For more information about reminder scripting in the CRM-CIC Interaction Center WinClient, please refer to SAP’s documentation on the topic. Additionally, there are many online tutorials and videos available that provide step-by-step instructions on how to create and use reminder scripts in this software.