What is 'outbound call' in SAP CS - Customer Service?

outbound call - Overview

• Component: CS

• Component Name: Customer Service

• Description: Call placed by an agent or predictive dialing system to an outside party.

outbound call - Details

• 
  Key Concepts: 
  An outbound call in SAP Customer Service (CS) is a call initiated by a customer service representative to a customer. This type of call is used to provide customer service, such as providing information about a product or service, resolving customer inquiries, or offering additional services. 
  
  How to use it: 
  Outbound calls are typically initiated from the SAP CS system. The customer service representative will enter the customer's contact information into the system and then initiate the call. The representative will then speak with the customer and provide the necessary information or assistance. 
  
  Tips & Tricks: 
  When making an outbound call, it is important to be professional and courteous. It is also important to ensure that all relevant information is provided to the customer in a timely manner. Additionally, it is important to follow up with customers after the call to ensure that their needs have been met. 
  
  Related Information: 
  Outbound calls are just one of many tools used in SAP Customer Service. Other tools include inbound calls, emails, web chats, and social media interactions. Additionally, SAP CS provides tools for managing customer relationships and tracking customer interactions.