What is 'outbound correspondence' in SAP CRM-IC - Interaction Center WebClient?

outbound correspondence - Overview

• Component: CRM-IC

• Component Name: Interaction Center WebClient

• Description: An e-mail, fax, or letter created by an agent in the Interaction Center or created automatically by the E-Mail Response Management System.

outbound correspondence - Details

• 
  Key Concepts: 
  Outbound correspondence is a feature of the CRM-IC Interaction Center WebClient that allows users to send out emails, letters, and other forms of communication to customers. It is used to keep customers informed about their orders, provide customer service, and promote products and services. 
  
  How to use it: 
  Outbound correspondence can be used in a variety of ways. It can be used to send out emails with order confirmations, invoices, and other information related to a customer’s order. It can also be used to send out promotional emails or letters about new products or services. Additionally, it can be used to send out customer service emails or letters in response to customer inquiries or complaints. 
  
  Tips & Tricks: 
  When using outbound correspondence, it is important to ensure that the content is relevant and up-to-date. Additionally, it is important to ensure that the content is personalized for each customer. This will help ensure that customers are more likely to read and respond to the correspondence. 
  
  Related Information: 
  Outbound correspondence is just one of the features available in the CRM-IC Interaction Center WebClient. Other features include inbound correspondence, customer service management, and analytics.