What is inwait in SAP CS - Customer Service?

SAP Term: inwait

• Component: CS

• Component Name: Customer Service

• Description: A screen status in the toolbar that indicates that the screen is waiting to receive a call. The screen only waits for incoming calls and is not available for input.

Smart SAP Assistant

• Key Concepts: 
  Inwait is a term used in the SAP Customer Service (CS) component. It is used to describe the status of a service order when it is waiting for a response from the customer. This could be in the form of a confirmation, an approval, or any other type of response. 
  
  How to use it: 
  When creating a service order in SAP CS, the user can set the status of the order to “inwait”. This will indicate that the order is waiting for a response from the customer. The user can then monitor the status of the order and take appropriate action when a response is received. 
  
  Tips & Tricks: 
  When setting an order to “inwait”, it is important to provide clear instructions to the customer on how they should respond. This will ensure that they are able to provide an appropriate response in a timely manner. 
  
  Related Information: 
  Inwait is related to other SAP CS terms such as “open” and “closed”. Open orders are those that are still being worked on, while closed orders are those that have been completed. Inwait orders are those that are waiting for a response from the customer before they can be processed further.