What is installed base in SAP CS - Customer Service?

SAP Term: installed base

• Component: CS

• Component Name: Customer Service

• Description: Multi-level component structure for managing products at the customer company and for managing products that are used internally. The installed base describes the structure of these products and their components. The installed base can represent the reference basis for service requests. A component consists of a reference to the master record for example, material or equipment master record and additional data that identifies this master record for example, batch, serial number.

Smart SAP Assistant

• Key Concepts: 
  Installed base is a term used in SAP Customer Service (CS) to refer to the total number of products and services that have been installed or purchased by a customer. It includes all the products and services that have been installed, as well as any additional products and services that have been purchased. 
  
  How to use it: 
  Installed base can be used to track customer purchases and installations, as well as to identify potential opportunities for upselling or cross-selling. It can also be used to track customer service requests, as well as to identify any potential issues with the products or services that have been installed. 
  
  Tips & Tricks: 
  It is important to keep track of the installed base in order to ensure that customers are receiving the best possible service. Additionally, it is important to regularly review the installed base in order to identify any potential opportunities for upselling or cross-selling. 
  
  Related Information: 
  Installed base is closely related to other terms such as product lifecycle management (PLM) and service lifecycle management (SLM). PLM is used to manage the entire product lifecycle from design and development through production and delivery, while SLM is used to manage the entire service lifecycle from planning and delivery through maintenance and support.