What is contact search and display in SAP CS - Customer Service?

SAP Term: contact search and display

• Component: CS

• Component Name: Customer Service

• Description: Component that displays information about a caller. Customer Interaction Center CIC can determine this information from Automatic Number Identification ANI and display it automatically when the phone call arrives. Alternatively, the agent can search for the information manually.

Smart SAP Assistant

• Key Concepts: 
  Contact search and display is a component of SAP Customer Service (CS) that allows users to quickly search for and display contact information. It enables users to search for contacts by name, address, phone number, or other criteria. The contact information is then displayed in a list format, allowing users to quickly find the contact they are looking for. 
  
  How to use it: 
  To use contact search and display, users must first log into their SAP system. Once logged in, they can access the contact search and display component from the main menu. From there, they can enter the criteria they wish to search for and click “Search”. The results will be displayed in a list format, allowing users to quickly find the contact they are looking for. 
  
  Tips & Tricks: 
  When searching for contacts, it is important to be as specific as possible when entering criteria. This will help ensure that the results are more accurate and relevant. Additionally, it is important to remember that contact search and display only searches for contacts within the SAP system; it does not search external databases or other sources of contact information. 
  
  Related Information: 
  For more information on contact search and display, please refer to the SAP Help documentation or contact your local SAP support team. Additionally, there are many online resources available that provide detailed tutorials on how to use this component of SAP Customer Service.