What is callback queue in SAP CS - Customer Service?

SAP Term: callback queue

• Component: CS

• Component Name: Customer Service

• Description: Grouping of calls to be made by agents at a future point in time.

Smart SAP Assistant

• Key Concepts: 
  A callback queue is a feature of the SAP Customer Service (CS) component that allows users to store and manage customer service requests. It is a queue of customer service requests that are waiting to be processed. The callback queue is used to prioritize customer service requests and ensure that they are handled in an efficient and timely manner. 
  
  How to use it: 
  The callback queue can be accessed from the SAP CS menu. Once in the queue, users can view the list of customer service requests and prioritize them according to their importance. Users can also assign tasks to specific employees or teams, as well as set deadlines for completion. 
  
  Tips & Tricks: 
  It is important to regularly review the callback queue and prioritize customer service requests accordingly. This will help ensure that all customer service requests are handled in a timely manner and that customers receive the best possible service. 
  
  Related Information: 
  The callback queue is part of the SAP CS component, which also includes features such as customer service request tracking, customer service request management, and customer service request reporting.