What is callback request in SAP CRM-CCI - SAP Contact Center?

SAP Term: callback request

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: A request in the system left by a customer

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• Key Concepts: 
  A callback request is a feature of the SAP Contact Center Infrastructure (CRM-CCI) that allows customers to request a call back from a customer service representative. The customer service representative can then call the customer back at a time that is convenient for them. This feature helps to reduce wait times and improve customer satisfaction.
  
  How to use it: 
  To use the callback request feature, customers must first enter their contact information into the system. This can be done either through an online form or by calling a customer service representative. Once the customer has entered their information, they can then request a call back from a customer service representative. The customer service representative will then call the customer back at a time that is convenient for them. 
  
  Tips & Tricks: 
  When using the callback request feature, it is important to make sure that the customer's contact information is accurate and up-to-date. This will ensure that the customer service representative can reach them when they call back. Additionally, it is important to make sure that the customer service representative is aware of any special requests or needs that the customer may have so that they can be addressed during the call back. 
  
  Related Information: 
  The callback request feature is part of SAP's Contact Center Infrastructure (CRM-CCI). This system provides customers with an efficient way to contact customer service representatives and get their questions answered quickly and easily. Additionally, SAP's CRM-CCI also provides customers with access to self-service options such as online chat and automated phone systems.