What is Inbound Telesales in SAP CRM - Customer Relationship Management?

SAP Term: Inbound Telesales

• Component: CRM

• Component Name: Customer Relationship Management

• Description: Processing of incoming telephone calls, i.e. the customer calls any number of a call center. The call is routed to an agent who handles the call. An order or a request for service or request might be placed.

Smart SAP Assistant

• Key Concepts: 
  Inbound Telesales is a component of SAP Customer Relationship Management (CRM) that enables businesses to manage incoming sales calls. It provides a comprehensive set of tools to help businesses streamline their sales process, including call routing, call tracking, and customer data management. 
  
  How to use it: 
  Inbound Telesales can be used to manage incoming sales calls by routing them to the appropriate sales representative, tracking the progress of each call, and managing customer data. It also provides features such as automated call scripting, customer segmentation, and analytics. 
  
  Tips & Tricks: 
  When using Inbound Telesales, it is important to ensure that the customer data is up-to-date and accurate. Additionally, it is important to ensure that the automated call scripting is tailored to the customer’s needs and that the customer segmentation is properly configured. 
  
  Related Information: 
  Inbound Telesales is part of SAP’s CRM suite of products, which also includes Outbound Telesales, Sales Force Automation, and Customer Service Management. Additionally, Inbound Telesales can be integrated with other SAP products such as ERP and Business Intelligence.