What is Groupware integration in SAP CRM - Customer Relationship Management?

SAP Term: Groupware integration

• Component: CRM

• Component Name: Customer Relationship Management

• Description: Enables users of SAP Activity Management to synchronize their calendar with Microsoft Outlook or Lotus Notes. Business activities and tasks created in the SAP system can then be displayed quickly and easily in groupware calendars, without users having to refer back to the system.

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• Key Concepts: 
  Groupware integration is a feature of SAP Customer Relationship Management (CRM) that allows users to access and share information from other applications, such as email, calendars, and contact lists. This integration allows users to access data from multiple sources in one place, making it easier to manage customer relationships.
  
  How to use it: 
  Groupware integration can be used to access and share information from other applications within SAP CRM. To do this, users must first configure the integration settings in the CRM system. Once configured, users can access data from other applications within the CRM system.
  
  Tips & Tricks: 
  When configuring groupware integration, it is important to ensure that all settings are correct. This will ensure that data is properly shared between applications and that users have access to the most up-to-date information.
  
  Related Information: 
  Groupware integration is just one of the many features of SAP CRM. Other features include customer segmentation, lead management, and analytics. For more information on SAP CRM, please visit the official SAP website.