What is 'Groupware Adapter' in SAP CRM-MW - Middleware?

Groupware Adapter - Overview

• Component: CRM-MW

• Component Name: Middleware

• Description: A service provided for Groupware integration with CRM. It uses a mapping framework with predefined mappings for BDoc types to Groupware objects.

Groupware Adapter - Details

• 
  Key Concepts: 
  Groupware Adapter is a component of the CRM-MW Middleware that enables the integration of SAP CRM with external groupware systems. It allows users to access and manage their data from within the SAP CRM system, as well as to synchronize data between the two systems. 
  
  How to use it: 
  The Groupware Adapter can be used to integrate SAP CRM with external groupware systems such as Microsoft Exchange, IBM Lotus Notes, and Novell GroupWise. It allows users to access and manage their data from within the SAP CRM system, as well as to synchronize data between the two systems. 
  
  Tips & Tricks: 
  When using the Groupware Adapter, it is important to ensure that all data is properly synchronized between the two systems. This can be done by setting up a synchronization schedule and ensuring that all changes are properly reflected in both systems. Additionally, it is important to ensure that all security settings are properly configured in order to protect sensitive data. 
  
  Related Information: 
  The Groupware Adapter is part of the SAP CRM-MW Middleware suite of products. Other components of this suite include the Business Connector, which enables integration with external applications; the Data Exchange Framework, which enables data exchange between different systems; and the Business Process Management Framework, which enables process automation.