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Component: CRM
Component Name: Customer Relationship Management
Description: Time period defined in a sales transaction header. The system uses this time period to calculate the commitment date. In a sales contract, the agreed delivery time is the time period that the customer grants the vendor, from the contract release order until the delivery arrives at the customer. In a quotation, the agreed delivery time helps you to agree on the latest guaranteed delivery time once the order has been placed. The agreed delivery time is calculated from the posting date of the sales transaction.
Key Concepts: Agreed delivery time is a feature of SAP Customer Relationship Management (CRM) that allows customers to set a specific date and time for when they would like to receive their order. This feature helps customers plan their deliveries and ensures that they receive their orders on time. How to use it: To use the agreed delivery time feature, customers must first select the desired delivery date and time when placing their order. Once the order is placed, the customer will receive an email confirmation with the agreed delivery time. The customer can then track their order and make any necessary changes to the delivery date and time if needed. Tips & Tricks: It is important to note that the agreed delivery time feature is only available for certain types of orders. Customers should check with their supplier to see if this feature is available for their order before placing it. Additionally, customers should be aware that the agreed delivery time may be subject to change due to unforeseen circumstances such as weather or traffic delays. Related Information: The agreed delivery time feature is part of SAP CRM's suite of features designed to help customers manage their orders more efficiently. Other features include order tracking, order history, and customer service support. Additionally, SAP CRM also offers a range of analytics tools that can help customers better understand their customer base and optimize their operations.