What is actual total duration in SAP CRM - Customer Relationship Management?

SAP Term: actual total duration

• Component: CRM

• Component Name: Customer Relationship Management

• Description: A date type that contains the total time spent on one business transaction, for example, a sales visit on Monday 12 January from 9.00 am until 12.00pm. This time period includes preparation, traveling times as well as the amount of time spent in a meeting with the customer.

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• Key Concepts: 
  Actual total duration is a term used in SAP Customer Relationship Management (CRM) to refer to the total amount of time that has been spent on a particular task or activity. This includes both the actual time spent working on the task, as well as any additional time that may have been spent waiting for resources or other external factors. 
  
  How to use it: 
  Actual total duration can be used to measure the efficiency of a particular task or activity. It can also be used to compare different tasks or activities and determine which ones are taking longer than expected. Additionally, it can be used to identify areas where improvements can be made in order to reduce the amount of time spent on a particular task or activity. 
  
  Tips & Tricks: 
  When measuring actual total duration, it is important to take into account any external factors that may have impacted the amount of time spent on a particular task or activity. This includes things like waiting for resources, delays due to external factors, and any other factors that may have caused the task or activity to take longer than expected. 
  
  Related Information: 
  Actual total duration is closely related to other terms such as planned total duration and estimated total duration. Planned total duration refers to the amount of time that was originally planned for a particular task or activity, while estimated total duration refers to the amount of time that was estimated for a particular task or activity.