What is knowledge article in SAP CRM-S4 - SAP S/4HANA Service?

SAP Term: knowledge article

• Component: CRM-S4

• Component Name: SAP S/4HANA Service

• Description: S/4HANA CRM Information that can be used to resolve an issue.

Smart SAP Assistant

• Key Concepts: 
  A knowledge article is a type of document used in SAP S/4HANA Service to store and share information about a particular topic. It is typically used to provide detailed instructions on how to perform a specific task or process. Knowledge articles are created by experts in the field and can be accessed by users who need help with a particular issue.
  
  How to use it: 
  Knowledge articles can be accessed through the SAP S/4HANA Service portal. Once you have logged in, you can search for the relevant knowledge article by entering keywords related to the topic you are looking for. You can also browse through the list of available knowledge articles and select the one that best suits your needs.
  
  Tips & Tricks: 
  When creating a knowledge article, it is important to ensure that it is clear and concise. Make sure that all relevant information is included and that it is easy to understand. Additionally, make sure to include any relevant screenshots or diagrams that may help users better understand the instructions.
  
  Related Information: 
  Knowledge articles are just one of many tools available in SAP S/4HANA Service. Other tools include tutorials, FAQs, and support forums. Additionally, there are many online resources available that provide additional information about SAP S/4HANA Service and its features.