What is 'knowledge article' in SAP CRM-MD - Master Data?

knowledge article - Overview

• Component: CRM-MD

• Component Name: Master Data

• Description: A piece of information that can be used to resolve an issue. &EXAMPLE& An interaction center agent searches for knowledge articles, which can include documents, links to Web sites, and screenshots, to help resolve callers' problems.

knowledge article - Details

• 
  Key Concepts: 
  A knowledge article is a type of document used in SAP CRM-MD Master Data to store and share information about a particular topic. It is typically used to provide detailed instructions on how to use a particular feature or process within the system. Knowledge articles are typically written by experts in the field and can be accessed by users who need help understanding a particular concept or process. 
  How to Use It: 
  Knowledge articles can be accessed through the SAP CRM-MD Master Data system. To access a knowledge article, users must first log into the system and then navigate to the Knowledge Articles section. From there, users can search for a specific article by keyword or browse through the available articles. Once an article is found, users can read it and use it as a reference when working with the system. 
  
  Tips & Tricks: 
  When using knowledge articles, it is important to read them thoroughly and understand all of the information they contain. Additionally, it is important to keep in mind that knowledge articles may not always be up-to-date with the latest version of SAP CRM-MD Master Data, so it is important to double-check any information found in an article before using it. 
  
  Related Information: 
  For more information on knowledge articles and how to use them, users can refer to the SAP CRM-MD