What is attribute categorization in SAP CRM-S4-IC-EMS - S4CRM: E-Mail Response Management System?

SAP Term: attribute categorization

• Component: CRM-S4-IC-EMS

• Component Name: S4CRM: E-Mail Response Management System

• Description: A form of multilevel categorization. Attribute categorization is not strictly hierarchical. It allows the use of category duplicates to indicate value combinations. &EXAMPLE& Attribute categorization can be used to illustrate various complaint reasons and returned products by using categories in a category schema. The complaint and the various products in the categorization schema can appear as duplicates, but the different complaint reasons would each be separate categories.

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• Key Concepts: 
  Attribute categorization is a feature of the E-Mail Response Management System (EMS) in SAP S4CRM. It allows users to assign attributes to emails, such as priority, type, and status. This helps to organize emails and make them easier to find. 
  
  How to use it: 
  To use attribute categorization, users must first create categories for their emails. This can be done by selecting the “Categorize” option in the EMS menu. Then, users can assign attributes to each email by selecting the appropriate category from the drop-down menu. 
  
  Tips & Tricks: 
  When creating categories for emails, it is important to think about how they will be used. For example, if emails are often sorted by priority, then it may be helpful to create a category for “priority” and assign attributes such as “high” or “low” to each email. 
  
  Related Information: 
  Attribute categorization is just one of the features of the EMS in SAP S4CRM. Other features include automated response templates, email tracking, and analytics. For more information on these features, please refer to the SAP S4CRM documentation.