What is query category in SAP CRM-RPL-ICS - Interaction Center Agent Scheduling?

SAP Term: query category

• Component: CRM-RPL-ICS

• Component Name: Interaction Center Agent Scheduling

• Description: Created during configuration and used within Site Maintenance to categorize org. units for use within advanced searches.

Smart SAP Assistant

• Key Concepts: 
  Query category is a feature of the CRM-RPL-ICS Interaction Center Agent Scheduling component of SAP. It is used to define the criteria for a query, such as the type of query, the time period, and the agent or team to which it applies. This allows users to quickly and easily find the information they need. 
  
  How to use it: 
  To use query category, users must first define the criteria for their query. This includes selecting the type of query (e.g., customer service, sales, etc.), the time period (e.g., last week, last month, etc.), and the agent or team to which it applies. Once these criteria have been defined, users can then search for relevant information using the query category feature. 
  
  Tips & Tricks: 
  When using query category, it is important to remember that the criteria you define will determine the results you get. Therefore, it is important to be as specific as possible when defining your criteria in order to get more accurate results. Additionally, it is also helpful to use multiple query categories in order to get a more comprehensive view of your data. 
  
  Related Information: 
  For more information on how to use query category in SAP CRM-RPL-ICS Interaction Center Agent Scheduling, please refer to SAP’s official documentation here: https://help.sap.com/viewer/product/CRM_RPL_ICS_AGENT_SCHEDULING/7.0/en-US